Privacy Policy

Who we are

MyCult operates the MyCult mobile app and this website at https://www.my-cult.com. This policy explains how we collect, use, and protect information when you use MyCult. For questions, email support@my-cult.com.

Data we collect

We may collect:

• Account details such as email, phone number, and name
• Loyalty balances and programme memberships
• Device basics needed to run the app and keep it secure
• Support messages you send us

How we use data

We use this information to provide the app, award and display points, keep accounts secure, and respond to support requests. We do not sell your personal information.

Vendors and staff access

Businesses on MyCult can see members in their own programme as needed to operate loyalty—for example, to look you up at the till and award points. They do not receive access to other businesses’ programmes.

Processors

We use trusted processors to host the service and send transactional email or SMS. This includes infrastructure and authentication providers such as Supabase. These parties process data on our instructions.

Retention and deletion

We keep account and loyalty data while your account is active and as needed to operate programmes and meet legal duties. To request deletion, email support@my-cult.com from your registered address with the subject “Delete my account”.

Sri Lanka and cross-border processing

MyCult is built for use in Sri Lanka. Some processors may store or process data outside Sri Lanka. Where that happens, we take steps appropriate to the service and applicable law.

Contact

Privacy questions: support@my-cult.com.